FAQ

FREQUENTLY ASKED QUESTIONS

WHERE IS RJR ORIGINAL LOCATED
We are located in Memphis, Tennessee.

WHAT IS YOUR RETURNS POLICY?

• Items must be returned within 20 days of receiving your order.

• Items must be unworn, unwashed and have original branded tags attached.

• Items must be free of stains, make up, deodorant, cologne or any other signs of wear.

HOW FAST IS SHIPPING?
Standard shipping is usually 2-5 business days or faster. Need the order for a special event? You may choose to expedite your shipment in the shipping section at check out.

HOW CAN I TRACK AN ORDER?
Once your order has shipped, you will receive an e-mail confirmation with your tracking number.

HOW DO I CONTACT CUSTOMER SERVICE?
Please contact us at team@r-j-r.com Please allow our team 48 hours to get back to you!

HOW DO I RETURN AN ITEM?
The returns process is quick and easy!

1. Go to our returns center.

2. Follow the simple instructions on site.

3. Repack your unwanted items with all of the tags still attached.

4. Ship the product back to us and we will notify you once we have received it.

Unfortunately, we do not accept International returns at this time.

WHAT DO I DO IF MY PRODUCT IS FAULTY?
We are sorry you have received a faulty item. It was never intended! We stand behind our products and will make it up to you. Please submit a return request in the Returns Portal.